Returns Policy — Reclaimed Vintage

We want you to love what you get. If it's not right, here's how we sort it out.

30 days, that's the deal. You've got 30 days from the day your item arrives to request a return.

To qualify, your item needs to come back to us the way it left us: unworn, unused, tags on, in its original packaging. You'll also need your receipt or proof of purchase. Since a lot of what we sell is one-off, we can't put a piece back on the shelf if it's not in the condition it left in.

Starting a return Email us at hello@reclaimedvintage.shop and we'll take it from there. If it's approved, we'll send you a return label plus instructions on where to send it. Heads up — anything sent back without a return request first won't be accepted, so drop us a line before you post anything.

Questions along the way? Same email, any time: hello@reclaimedvintage.shop.

Damaged or wrong items

Give your order a once-over as soon as it lands: If something's damaged, faulty, or just not what you ordered, tell us straight away so we can put it right.

What we can't take back

The nature of our business being second hand and reworked clothes, they often have flaws by design (patina, wear, repairs), hence expected wear/character isn't grounds for return, only genuine misrepresentation or damage beyond what was described/photographed.

Sale items and gift cards are final — no returns on those.

Exchanges

Quickest way to swap for something else: send back what you've got, and once we've accepted the return, place a new order for the piece you want. Since most of our stock doesn't restock or duplicate, this keeps things moving fastest for you.

EU 14-day cooling-off period

If your order's shipping into the EU, you've got the right to cancel or return it within 14 days, no reason needed. Same conditions apply — item unworn, unused, tags on, original packaging, with your receipt or proof of purchase.

Refunds

Once your return lands with us, we'll check it over and let you know if it's approved. Approved refunds go back to your original payment method within 10 business days — your bank may take a little longer to show it on your end.

Nothing showed up after 15 business days? Email us at hello@reclaimedvintage.shop and we'll chase it down.